Museum Admission & Guided Tours

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Help & Support

You will find more info here about:

  • Why are there more tickets than expected in my Shopping Basket?
  • Managing your Shopping Basket to change the number of items you wish to purchase (using you Online Shopping basket)
  • Accessing your Shop Account

    Why are there more items in my Basket than expected?

    Previous searches you may have done in the past for items on our shop are remembered for your convenience. These will remain in the Online Shopping Basket if you have added these to the cart checkout on our website without proceeding to purchase them.

    For visitors returning to our website, we recommend checking the Basket for your Account before proceeding with payment in case there are still some items remembered from last time. More info about managing the number of items in the Basket can be found below. For more information on our Refund Policy, please review our Terms & Conditions of Purchase.

    Managing your Shopping basket:

    Should you wish for example to edit the number of items to purchase prior to proceeding to the payment page, you can review what's currently in your basket:

    After you have signed in, click on My Basket:

    From the Basket as shown below, press the Delete link for the relevant item followed by using the "Continue Shopping" link to select new items:

    Accessing your Shop Account:

    Once you are signed in on our shop (link to Signin is at top of our site), use the My Account link to view your profile details as well as your transactions history. If you are a new to us, simply SignUp here

    Changing your password:

    Our shop is managed by Glasnevin Trust and initial account registration would have been done by signing up from our Glasnevin Trust website for an account that can be used on both shop and Glasnevin Trust websites. Should you wish to change your login password, log in on Glasnevin Trust website:

    Once logged in, use the MyAccount section to access "Change Password":

    The new password should be between 5 and 13 alphanumeric characters only.

    Forgotten your password?

    Our shop is managed by Glasnevin Trust and initial account registration would have been done by signing up from our Glasnevin Trust website for an account that can be used on both shop and Glasnevin Trust websites. You can request new password by using the Forgotten Password by launching our Glasnevin Trust website and then clicking on Signin link:

    The Forgotten Password link is offered here: